Privacy Policy

 

1. Introduction

Iconic Intelligence Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal data when you use our platforms, including Growth Gorilla, Blog Beaver, Social Hawk, Insight Owl, and any related services (the “Platforms”).

This policy applies to users in the United Kingdom and the United States.

 

2. Who We Are

Iconic Intelligence Ltd is a company incorporated in England and Wales under company number 16890421, with its registered office at:

Iconic Digital – BTS House
69–73 Manor Road
Wallington
Surrey
SM6 0DD
United Kingdom

Contact: [email protected]

We act as a data controller in relation to your personal data.

 

3. Business Use Only

Our Platforms are designed for use by businesses and professionals only.

By using the Platforms, you confirm that you are acting in a business capacity and not as a consumer.

 

4. Personal Data We Collect

We may collect and process the following categories of personal data:

4.1 Account and Identity Data

  • Full name
  • Address
  • Company name
  • Job title
  • Email address
  • Telephone/mobile number

4.2 Voice Data and AI Inputs

  • Voice recordings
  • Voice prints and derived voice models
  • Transcriptions of voice recordings
  • Lexicon Voice Analysis and linguistic profiling

4.3 Platform Usage Data

  • Login activity
  • IP address and device information
  • Platform usage behaviour
  • Content generation history
  • Interaction with features and modules

4.4 Analytics and Tracking Data

  • Website usage (via Google Analytics and similar tools)
  • Tracking pixels, cookies, web beacons and UTM parameters
  • Advertising interaction data (e.g. Meta and Google Ads)

4.5 Payment Data

All payment data is processed securely via Stripe. We do not store full payment card details.

4.6 Marketing and Communication Data

  • Email engagement
  • Campaign interaction
  • CRM data via platforms such as Spotler and ActiveCampaign

 

5. How We Use Your Data

We process your personal data for the following purposes:

5.1 Contract Performance

  • To provide access to the Platforms
  • To generate AI outputs
  • To manage your subscription and account

5.2 Platform Functionality

  • To personalise outputs using voice data and voice print models
  • To deliver AI-generated content and automation

5.3 Platform Improvement

  • To analyse usage and improve system performance
  • To develop and enhance features and functionality
  • To optimise AI models and workflows

5.4 Marketing and Business Communications

  • To send relevant business communications
  • To provide updates, product announcements and service information

5.5 Legal and Compliance

  • To comply with legal obligations
  • To prevent fraud, misuse or unlawful activity

 

6. Legal Basis for Processing (UK GDPR)

We rely on the following legal bases:

  • Contractual necessity – to deliver the Platforms and services
  • Legitimate interests – to improve services, monitor usage, and communicate with business users
  • Consent – for the processing of voice data and cookies where required
  • Legal obligation – to comply with applicable laws and regulations

 

7. Voice Data and AI Processing

Where you upload or record voice data:

  • your voice recordings, transcriptions and voice prints are used to generate AI outputs tailored to your tone and style
  • we create a Lexicon Voice Analysis to enhance content generation

You confirm that:

  • you have the right to use any voice data uploaded
  • you have obtained all necessary consents from any individual whose voice is used

We do not accept responsibility for misuse of voice data uploaded by users.

 

8. Data Sharing

We do not sell your personal data.

We may share your data with trusted third parties to provide our services, including:

  • Stripe (payment processing)
  • Amazon Web Services (hosting)
  • Cloudflare (security and performance)
  • AI providers (including OpenAI, Claude, Perplexity, Gemini and others)
  • Make.com (automation)
  • Google (analytics and advertising)
  • Meta (advertising and retargeting)
  • Spotler and ActiveCampaign (email marketing)
  • Iconic Digital Marketing Consultants Ltd (Concierge Services)

All third parties are required to process data securely and in accordance with applicable laws.

 

9. International Data Transfers

Your data may be processed and stored in:

  • the United Kingdom
  • the United States

We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses
  • UK International Data Transfer mechanisms
  • secure infrastructure via AWS

 

10. Data Retention

We retain personal data as follows:

  • Active accounts: for the duration of the subscription
  • Post-termination: up to 90 days for operational purposes
  • Billing and compliance data: up to 12 months after termination

Voice data and generated content are retained in line with the account lifecycle unless deleted by the user.

 

11. Your Rights

UK Users (GDPR)

You have the right to:

  • access your data
  • correct inaccurate data
  • request deletion
  • restrict or object to processing
  • request data portability

US Users

Depending on your jurisdiction, you may have rights to:

  • access your personal data
  • request deletion
  • understand how your data is used

Requests can be made via: [email protected]

 

12. Data Security

We implement appropriate technical and organisational measures, including:

  • encryption in transit and at rest
  • secure AWS infrastructure
  • access controls and authentication
  • monitoring and threat detection systems

 

13. Cookies and Tracking

We use cookies and similar technologies, including:

  • Google Analytics
  • tracking pixels
  • web beacons
  • advertising cookies (Google and Meta)

Full details are set out in our separate Cookie Policy.

 

14. Data Deletion

Users may request deletion of their account and associated data at any time.

Deletion of content and voice data is only available through full account deletion.

 

15. Children

Our Platforms are intended for adults only. We do not knowingly collect data from individuals under the age of 18.

 

16. Contact

For any privacy-related queries or requests:

Email: [email protected]

 

17. Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of the Platforms constitutes acceptance of any updates.